Privacy Policy

377bat collects personal data through several channels: directly from you when you register or use the Platform, automatically through your device and browser as you interact with the site, and from trusted third parties such as payment processors and identity verification services. The categories of data we collect are described below.

377bat does not knowingly collect personal data from individuals under the age of 18. If we become aware that personal data belonging to an underage individual has been collected, we will delete it promptly and close the associated account in accordance with our age verification policy.

377bat processes personal data only where we have a lawful basis for doing so. The lawful bases we rely on are: (a) performance of a contract — processing necessary to provide the Platform services to you; (b) legal obligation — processing required to comply with anti-money laundering, fraud prevention, and gaming licence requirements; (c) legitimate interests — processing that is in 377bat's genuine interest and does not override your rights; and (d) consent — where you have given us explicit permission for a specific use such as promotional communications.

The specific purposes for which 377bat uses your personal data include:

• Account creation and management: Setting up and maintaining your player account, verifying your identity, and managing your account preferences and settings.
• Providing Platform services: Processing bets, settling wagers, running casino games, and facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment methods.
• Identity verification and KYC compliance: Verifying that you are who you say you are, confirming your age (18+ requirement), and fulfilling our obligations under applicable anti-money laundering regulations.
• Fraud detection and prevention: Monitoring account activity for signs of fraud, match-fixing, abuse of bonus terms, multiple-account creation, or other prohibited conduct as defined in the Terms & Conditions.
• Customer support: Responding to queries, complaints, and support requests submitted via email or live chat, and maintaining records of our interactions for quality assurance purposes.
• Responsible gaming: Monitoring betting patterns to identify potential problem gambling behaviour, administering self-exclusion requests, deposit limit changes, and cooling-off periods.
• Platform improvement: Analysing aggregated usage data to understand how players interact with the Platform and to improve the design, performance, and content of our services.
• Promotional communications: Sending you information about bonuses, promotions, and new features — but only where you have opted in to receive such communications. You may withdraw this consent at any time by updating your notification preferences or contacting support.
• Legal and regulatory compliance: Meeting our obligations under applicable international gaming licence conditions, including player fund protection, anti-money laundering reporting, and responsible gambling requirements.

377bat does not sell, rent, or trade your personal data to any third party for commercial purposes. We share personal data only in the limited circumstances described below, and only to the extent necessary for each purpose.

Payment processors: To process deposits and withdrawals, 377bat shares necessary financial and identity data with licensed payment service providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and Visa/Mastercard network processors. These providers are bound by their own data protection obligations and may not use your data for any purpose beyond facilitating the transaction.

Identity verification providers: To conduct KYC checks, 377bat may share identity document data with third-party verification service providers. These providers operate under strict data processing agreements and are permitted to use your data solely to verify your identity on our behalf.

Game software providers: Casino games on the Platform are powered by third-party providers including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe. These providers may receive anonymised session data necessary to operate and audit their games, but they do not receive your personally identifiable information unless required for a specific regulatory purpose.

Legal and regulatory authorities: 377bat may disclose personal data to law enforcement agencies, gaming regulatory bodies, financial intelligence units, or other government authorities where required to do so by applicable law, court order, or regulatory obligation. In particular, we are required to report suspicious transactions to the appropriate authorities in connection with our anti-money laundering obligations.

Business transfers: In the event that 377bat undergoes a merger, acquisition, or sale of substantially all of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify affected players before any such transfer takes place and before their data becomes subject to a different privacy policy.

All third parties with whom 377bat shares personal data are required to maintain appropriate technical and organisational security measures and to process your data only for the specific purpose for which it was shared. 377bat conducts due diligence on all third-party data processors before engaging their services.

377bat uses cookies and similar technologies (including local storage and session tokens) to operate the Platform, maintain your session, remember your preferences, and gather anonymised analytics data. This section explains what cookies we use, why we use them, and how you can manage them.

377bat does not use third-party advertising cookies, retargeting pixels, or social media tracking scripts on the Platform. Our analytics data is aggregated and anonymised; it is used solely to improve the Platform and is not linked back to individual player identities.

Managing cookies: You can control and delete cookies through your browser settings at any time. Most modern browsers allow you to block all cookies, block only third-party cookies, or clear cookies that have already been set. Please note that disabling strictly necessary cookies will impair your ability to log in to and use the Platform. For guidance on managing cookies in your specific browser, refer to the help documentation provided by your browser's developer.

377bat implements a layered approach to data security designed to protect your personal information against unauthorised access, disclosure, alteration, and destruction. Our security measures include both technical controls and organisational policies.

Technical safeguards:

• All data in transit is encrypted using TLS 1.2 or higher (256-bit SSL encryption), ensuring that information exchanged between your device and our servers cannot be intercepted by third parties.
• Stored personal data and financial records are encrypted at rest using industry-standard encryption algorithms.
• Access to production systems and player data is restricted to authorised personnel only, using role-based access controls and multi-factor authentication.
• Our infrastructure is protected by enterprise-grade firewalls, intrusion detection systems, and regular vulnerability scanning.
• Payment card data is handled in accordance with applicable card network security standards and is never stored in full on 377bat systems.

Organisational safeguards:

• All staff members with access to personal data undergo regular data protection training and are bound by confidentiality obligations.
• Data access logs are maintained and reviewed regularly to detect any unusual or unauthorised access patterns.
• 377bat conducts periodic internal security reviews and engages third-party security experts to conduct independent assessments of our systems.
• We maintain a documented incident response plan. In the event of a data breach that poses a risk to your rights, we will notify affected players and the relevant authorities within the timeframes required by applicable law.

377bat retains personal data for only as long as is necessary to fulfil the purposes for which it was collected, to comply with applicable legal and regulatory obligations, and to resolve any disputes or enforce our agreements. The table below summarises our standard retention periods by data category.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be linked to an identifiable individual. Where data deletion is not immediately technically feasible (for example, in backup archives), the data is isolated and protected from further active processing until deletion can be completed.

If you request deletion of your personal data before the end of the applicable retention period, 377bat will honour that request to the extent permitted by law. Where we are required by law to retain certain data beyond the date of your deletion request, we will inform you of the specific retention period that applies and the legal basis for it.

As a 377bat player, you have a number of rights regarding the personal data we hold about you. These rights are described below. To exercise any of these rights, please contact us at [email protected] with the subject line "Privacy Rights Request". We will respond to all valid requests within 30 days of receipt. In some cases, we may need to verify your identity before processing your request.

• Right of access: You have the right to request a copy of all personal data that 377bat holds about you, along with information about how it is being used and with whom it has been shared. We will provide this information in a clear, readable format.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. You can update many of your account details directly through your account settings page.
• Right to erasure: You have the right to request that 377bat delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where we have no overriding legal basis for retention. This right is subject to our legal and regulatory data retention obligations described in Section 6.
• Right to restrict processing: You may request that we temporarily limit our use of your personal data — for example, while the accuracy of that data is being verified, or while a complaint about our processing is being investigated.
• Right to data portability: Where processing is based on your consent or on a contract, you have the right to receive your personal data in a structured, commonly used, machine-readable format so that it can be transferred to another service provider.
• Right to object: You have the right to object to processing based on our legitimate interests, including profiling for fraud detection purposes. We will honour your objection unless we can demonstrate a compelling legitimate ground for the processing that overrides your interests.
• Right to withdraw consent: Where we rely on your consent as the legal basis for processing — for example, for sending promotional emails — you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

Contacting us about privacy: If you have any questions, concerns, or complaints about this Privacy Policy or 377bat's data practices, please contact our support team. You may reach us by email at [email protected] — please include "Privacy Policy Query" in the subject line to ensure your message is directed to the appropriate team member. We take all privacy concerns seriously and aim to respond within three to five business days.

Updates to this Policy: 377bat reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform services. When we make material changes to this Policy, we will notify registered players by email or by displaying a prominent notice on the Platform before the changes take effect. The updated Policy will always be available at https://377bat.bet/privacy-policy. The date at the top of this Policy indicates when it was most recently revised.

Children's privacy: The 377bat Platform is strictly for adults aged 18 and above. We do not knowingly collect, use, or share personal data relating to individuals under 18 years of age. If you believe that a person under 18 has provided personal data to 377bat, please notify us immediately at [email protected] and we will take prompt steps to delete the data and close the associated account.

Links to third-party services: The 377bat Platform may contain references to third-party payment providers such as bKash and Nagad. These providers operate their own platforms under their own privacy policies, which are independent of this Policy. 377bat is not responsible for the privacy practices of any third-party service. We encourage you to read the privacy policies of any third-party service you use in connection with your 377bat account.

This Privacy Policy was last reviewed and updated on 1 January 2026 and supersedes all previous versions. If you have questions, direct them to [email protected] with the subject line "Privacy Policy Query".