Responsible Gaming at 377bat
At 377bat, we believe that gambling should always be a form of entertainment — never a source of stress, financial hardship, or harm. Our responsible gaming programme gives every player in Bangladesh the tools, information, and support they need to stay in control.
Tools Designed to Keep You Safe
Every account on 377bat comes with a full suite of responsible gaming controls — available at any time, at no cost, with no questions asked.
Deposit Limits
Set a daily, weekly, or monthly cap on how much you can deposit into your 377bat account. Once a limit is in place, it takes effect immediately — increases to limits require a 24-hour cooling period before they activate, giving you time to reconsider.
Session Time Limits
Define how long each gambling session may last before you receive an automatic reminder and prompt to take a break. Keeping sessions short reduces the risk of chasing losses and helps you maintain a healthy relationship with betting.
Time-Out / Cooling-Off
Take a short break from gambling without permanently closing your account. Time-out periods range from 24 hours up to 6 weeks. During a time-out, all betting and deposit functions are suspended while your account and balance remain intact.
Self-Exclusion
If you feel you need a longer break, self-exclusion allows you to block access to your 377bat account for a minimum of 6 months, or permanently. During self-exclusion, you will not receive any promotional communications from 377bat.
Loss Limits
Place a ceiling on how much you can lose in any given day, week, or month. When your net loss reaches the limit you have set, further wagers are blocked for the remainder of that period — a powerful guardrail against significant financial loss in a single session.
Reality Checks
Enable on-screen notifications that show you how long you have been playing and your net win/loss for the current session. Reality checks appear at intervals you choose — every 15, 30, or 60 minutes — so you always have an honest picture of your activity.
1. Our Commitment to Responsible Gaming
377bat was built on a simple belief: that online betting should be a source of enjoyment, not hardship. As Bangladesh's most trusted sportsbook and casino platform, we serve hundreds of thousands of players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and beyond. With that reach comes a responsibility we take seriously — to ensure that every player on the platform can engage with games and sports betting in a way that is safe, informed, and sustainable.
Our responsible gaming programme is not a compliance checkbox. It is a core part of how 377bat operates. We invest in player protection tools, staff training, and partnerships with independent support organisations because we understand that for a small number of players, gambling can become a problem — and we want to be part of the solution, not the problem itself.
This page explains the tools available to you, the signs that gambling may be becoming harmful, how to access help, and how to use the protection features built into your 377bat account. We strongly encourage all players to read this page carefully and to make use of the tools on offer.
Core Principle: Gambling at 377bat should always be fun. The moment it stops being fun — the moment it causes stress, affects your relationships, or puts your finances under pressure — it is time to use the tools on this page or to contact our responsible gaming team directly.
2. Age Restriction & Verification
377bat is strictly an 18+ platform. No individual under the age of 18 may register an account, place a bet, participate in a casino game, or make a deposit or withdrawal on the 377bat platform. This age restriction applies to all players regardless of their location within Bangladesh or any other jurisdiction.
We verify the age of every new player as part of our Know Your Customer (KYC) process. During registration or at the point of first withdrawal — whichever comes first — players are required to submit a valid government-issued identity document such as a National Identity Card (NID) or passport. Accounts for which age cannot be confirmed are suspended pending successful verification, and any winnings generated by an underage account are not paid out.
Our systems also monitor for behavioural indicators that may suggest an account is being operated by an underage individual. Where such indicators are detected, our compliance team conducts a manual review and may request additional verification documents before the account is permitted to continue.
18+ Rule — No Exceptions: The 18+ minimum age requirement applies without exception to every player on the 377bat platform. Attempting to create an account using falsified age information is a breach of our Terms & Conditions and may result in permanent account closure and forfeiture of any balance held. Players must be 18 years or older to use this platform.
If you are a parent or guardian and you are concerned that a minor in your household may have accessed or attempted to access the 377bat platform, please contact us immediately at [email protected]. We will investigate the matter promptly, close any associated account, and return any deposited funds belonging to the minor's parent or guardian where it is possible to do so.
3. Player Safety Tools
377bat provides a comprehensive set of account-level tools that give you direct control over your gambling activity. All of the following tools are available free of charge through your account settings. Activating a protective tool — such as a deposit limit or a time-out — takes effect immediately, with no waiting period or approval required.
How to access your responsible gaming settings:
- Log in to your 377bat account using your registered mobile number and password.
- Navigate to Account Settings via the profile menu in the top-right corner of the screen.
- Select the Responsible Gaming tab within your account settings panel.
- Choose the tool you wish to activate — deposit limit, loss limit, session timer, time-out, or self-exclusion — and follow the on-screen instructions.
- Confirm your selection. Protective limits take effect immediately. Requests to increase an existing limit take effect after a 24-hour review period.
The table below summarises each available tool, its purpose, and the parameters you can configure:
| Tool | What It Does | Available Periods |
|---|---|---|
| Deposit Limit | Caps the total amount you can deposit | Daily / Weekly / Monthly |
| Loss Limit | Blocks further play once net loss reaches your threshold | Daily / Weekly / Monthly |
| Wager Limit | Sets a maximum stake per single bet or game round | Per bet / Daily |
| Session Time Limit | Ends your session automatically after the chosen duration | 30 min / 1 hr / 2 hr / Custom |
| Reality Check | Sends periodic on-screen alerts showing session duration and net result | Every 15 / 30 / 60 min |
| Time-Out | Temporarily suspends betting and deposits; account remains open | 24 hr / 1 week / 1 month / 6 weeks |
| Self-Exclusion | Locks account fully; promotional contact ceases immediately | 6 months / 1 yr / 3 yr / Permanent |
Limit Reductions Take Effect Immediately: Any request to reduce an existing limit — for example, lowering your weekly deposit cap from ৳10,000 to ৳5,000 — is applied to your account instantly. Requests to increase a limit are subject to a mandatory 24-hour cooling-off period before the higher limit becomes active. This asymmetry is intentional: reducing a limit should never be made harder than increasing one.
4. Warning Signs of Problem Gambling
Problem gambling can develop gradually and is not always easy to recognise in oneself. It affects people from all walks of life — professionals, students, and families across Dhaka, Sylhet, Chittagong, and every corner of Bangladesh. Understanding the warning signs is the first step toward addressing a potential problem before it causes serious harm.
Ask yourself whether any of the following statements describe your recent gambling behaviour:
If you answered yes to two or more of the above statements, we strongly encourage you to use the self-exclusion or time-out tools available in your account settings, and to seek support from one of the resources listed in the Support Resources section of this page. You are not alone, and help is available.
Quick Self-Assessment
Reflecting honestly on your gambling habits is a healthy habit. Consider the following questions at the end of every month as a simple personal check-in:
- Did I stick to the budget I set myself before I started playing?
- Did I stop playing when I planned to, rather than extending the session?
- Did I gamble only with money I could genuinely afford to lose?
- Did my gambling remain a leisure activity, separate from my financial obligations?
- Did the people close to me express any concern about my gambling this month?
5. Self-Exclusion
Self-exclusion is 377bat's most comprehensive player protection tool. It is designed for players who believe that taking a break from gambling is in their best interest and who want a firm, enforceable barrier rather than a self-managed limit. Requesting self-exclusion is a sign of self-awareness and strength — it is never something to be embarrassed about.
What happens when you self-exclude:
- Your account is locked immediately — you cannot log in, place bets, access casino games, or make deposits.
- All promotional emails, SMS messages, and push notifications are stopped at once and will not resume during the exclusion period.
- Any balance remaining in your account at the point of exclusion is held securely and returned to you via your registered bKash, Nagad, or Rocket account upon request.
- The exclusion cannot be reversed during the minimum period you selected. Requests to end a self-exclusion early will not be processed — this is a deliberate design to protect you from impulsive decisions.
- At the end of the exclusion period, your account will not be reactivated automatically. You must contact our responsible gaming team and complete a reactivation process that includes a 24-hour reflection period.
Self-exclusion periods available: 6 months · 1 year · 3 years · Permanent (indefinite)
To request self-exclusion, navigate to Account Settings → Responsible Gaming → Self-Exclusion and follow the on-screen steps. Alternatively, you may contact our responsible gaming team directly at [email protected] with the subject line "Self-Exclusion Request" and your registered account details. Self-exclusion via email is processed within one business day.
Permanent Self-Exclusion: If you choose permanent self-exclusion, your account will be closed indefinitely and you will not be able to create a new account on the 377bat platform. This option is available for players who have decided to stop gambling entirely. We fully support this decision and will assist you through the process with no judgment.
6. Support Resources
If gambling is negatively affecting your life or the life of someone you care about, professional support is available. Speaking to a counsellor or support organisation is a confidential, judgment-free way to understand your options and take back control. 377bat encourages all players who are concerned about their gambling to reach out for help.
National Mental Health Helpline
Bangladesh's national mental health helpline provides confidential counselling for individuals experiencing stress, anxiety, depression, or behavioural difficulties — including gambling-related distress. Calls are free of charge and available in both English and Bangla.
Gamblers Anonymous
Gamblers Anonymous is an international peer support fellowship for individuals who have identified a gambling problem and are committed to recovery. Meetings are available online and in person. The programme is free, confidential, and non-judgmental.
GamCare
GamCare is an internationally recognised responsible gambling charity offering free counselling, a confidential helpline, and a national online chat service for individuals and families affected by gambling harm. Resources are available in multiple languages.
377bat Responsible Gaming Team
Our in-house responsible gaming team is available 24 hours a day, 7 days a week. Whether you want to discuss a limit, request a time-out, ask about self-exclusion, or simply talk through your concerns, we are here. Contact us at [email protected] with the subject line "Responsible Gaming".
Reach Our Responsible Gaming Team
If you need immediate assistance with your account — whether to set a limit, request a time-out, or start a self-exclusion — do not hesitate to contact us directly. We will respond promptly and handle your request with full confidentiality.
Email: [email protected]
Subject line: Responsible Gaming — our team will prioritise your request.
7. Parental Controls
If you share a device with children or younger family members, we strongly recommend that you take steps to prevent underage access to gambling websites. While 377bat enforces strict age verification at the account level, adding a second layer of device-level filtering provides additional peace of mind.
Recommended steps for parents and guardians:
- Enable parental control software on shared devices. Tools such as Net Nanny, Qustodio, and Norton Family allow parents to block entire categories of websites — including online gambling platforms — at the device or router level.
- Set up separate user accounts on shared computers or mobile devices, with administrator privileges reserved for adults and restricted profiles for children.
- Keep your 377bat login credentials — including your password and the mobile number linked to your account — strictly private and never stored in a browser auto-fill profile accessible to children.
- Enable two-factor authentication (2FA) on your 377bat account so that access requires both a password and a one-time code sent to your registered phone number.
- Review the screen time and app usage reports available on Android and iOS devices to monitor whether any minor in your household has accessed gambling-related content.
If you discover that a minor has accessed the 377bat platform using a device in your household, contact us immediately at [email protected]. We will act swiftly to close the account, suspend any pending transactions, and work with you to resolve the situation in the best interest of the child.
Remember: Online gambling is strictly for adults aged 18 and above. The responsibility for preventing underage access is shared between 377bat and the adults in a household. We fulfil our part through robust age verification — please fulfil yours through the parental controls and safe account management practices described above.
8. Contact Our Responsible Gaming Team
Our dedicated responsible gaming team operates around the clock, every day of the year — including during major sporting events like the BPL, IPL, T20 World Cup, and FIFA tournaments when platform activity is at its highest. There is never a wrong time to reach out for help or to ask a question about your account's safety settings.
All responsible gaming requests and communications are handled with complete confidentiality. Your request will not affect your standing as a customer with 377bat, and you will not be judged or pressured in any way. We treat every player who contacts us for responsible gaming support with the highest level of care and respect.
Ways to contact us regarding responsible gaming:
- Email: Send a message to [email protected] with the subject line "Responsible Gaming". Include your registered account username or mobile number so we can locate your account quickly.
- Live Chat: Use the live chat feature within your logged-in account dashboard for real-time assistance. Our agents are trained to handle responsible gaming enquiries sensitively and without judgment.
- Account Settings: Many responsible gaming actions — including setting limits, activating a time-out, and requesting self-exclusion — can be completed entirely within your account settings without needing to contact our team directly.
We aim to respond to all responsible gaming emails within 4 hours during Bangladesh Standard Time (BST, UTC+6) business hours, and within 12 hours at all other times. Requests received via live chat are handled in real time.
You are in control. 377bat provides every player with the tools to manage their gambling activity safely. Whether you want to set a simple deposit limit or take an extended break from the platform, we are here to support you every step of the way. Safe and responsible gambling is not just a policy at 377bat — it is a promise.
Ready to Play Responsibly?
Set your limits, explore our games, and enjoy everything 377bat has to offer — knowing that our responsible gaming tools are always there when you need them. Bet on cricket, spin the slots, or join the live casino with confidence.